Return & Refund

Return & Exchange Policy — Shop with Confidence

At shopkinfolks.com, we want you to feel completely secure when making a purchase. If something isn’t quite right, you may return eligible items within 30 days and receive a refund to your original payment method within 14 business days after approval.

Shop Confidently with Shopkinfolks

Your satisfaction matters to us. If the item you receive does not meet your expectations, you may submit a return request within 30 days of delivery. Once your return is approved and processed, your refund will be issued to the original payment method within 14 business days. Your bank may require a few additional days to complete the posting.

Key Details

Return window: 30 days from the date of delivery
Condition: Items must be unused, unwashed, have all original tags attached, and be returned in their original packaging. Proof of purchase is required.
Return shipping: Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
Refund timing: Refunds are issued within 14 business days after approval. Banks may need 3–5 extra days to finalize the credit.
Exchanges: Exchanges are only available for defective, damaged, or incorrectly shipped items. For size or style changes, return the original item and place a new order.

How to Start a Return

1. Email us at support@shopkinfolks.com with your full name, order number, the reason for the return, and a screenshot of your order confirmation.
2. If the item is defective or damaged, please attach clear photos or a short video to speed up approval.
3. Ship the item to the return address we will provide. Once received, our team will inspect the item within 72 hours and notify you of approval and refund status.

Why Customers Appreciate This Policy

• Straightforward terms and clear timelines
• Return confirmations within 72 hours of receiving your package
• Free return shipping when we are at fault or the item is defective
• Freedom to order multiple sizes, try them on at home, and return items that don’t fit

Frequently Asked Questions

Can I exchange for a different size?
Exchanges are only available for defective or incorrectly shipped items. For a different size or style, please return the item and place a new order.

Who pays return postage if the size doesn’t fit?
Customers pay the shipping cost for preference or sizing issues. We cover the return shipping cost for defective or incorrect items.

How long until my return is confirmed?
Most returns are confirmed within 72 hours after the package reaches our facility.

What if my refund hasn’t appeared after 14 business days?
Check your bank or card account first. If nothing appears, email us at support@shopkinfolks.com and we will assist you.

Important Notes

• Final sale or custom-made items cannot be returned unless defective.
• Providing photos or videos of issues helps speed up approval.

Contact Us

If you need support or wish to begin a return, reach out to us anytime at support@shopkinfolks.com.